Terms and Conditions

1. Our Contract with you

1. These are the terms and conditions upon which The TEFL Academy will provide one of the following TEFL courses to you (the “Terms”):
   

   Name of course	Description
   Combined Level 5 TEFL Course	10-hour face to face Classroom Teaching Practice TEFL Course combined with a 158-hour online TEFL and grammar course (Plus three free 30-hour online Top-Up Online Courses)
   Online Level 5 TEFL Course	168-hour Online Level 5 TEFL & grammar course (Plus three free 30-hour Top-Up Online Courses)
   Online Level 3 TEFL Course	120-hour Online Level 3 TEFL & grammar course (Plus three free 30-hour Top-Up Online Courses)
   Top-Up Courses	30-hour Online Teaching Young Learners, Teaching Business English and Teaching Online & 1:1 Courses
   10hr Online Teaching Practice Course	10 hours of webinar teaching practice course (Learn about classroom management and Q&A with a TEFL expert)

2. Details of the TEFL Courses can be found here.
3. Please read these Terms carefully before you submit your order for enrolment in a TEFL Course to us. These Terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. You must indicate your acceptance of these Terms before you can submit your order for a course with The TEFL Academy.
4. Our acceptance of your booking will take place when you receive a confirmation email from us to accept your order, at which point a contract will come into existence between you and us.
5. Once you have received an email acceptance of your order, these Terms will form the basis of the contract between you, the student, and us The TEFL Academy, to the exclusion of all other terms and conditions. Any variations to these Terms shall have no effect unless agreed in writing.
6. All students studying the combined course option must print their confirmation email and bring it to the first day of their course or have the confirmation email accessible on a smartphone.

2. Information about us

1. We are Everything TEFL Limited (trading as The TEFL Academy) a company registered in the United Kingdom. Registered company number 13725845, Suite 101b, 21-22 Old Steine, Brighton, BN1 1EL.
2. Our South Africa address is: 3rd Floor Icon Building, 24 Hans Strijdom Ave, Foreshore, Cape Town 8000, South Africa.
3. You can contact us by telephoning our customer service team at 0800 17 29 14 or by emailing us at [email protected].

3. Terms

1. These Terms shall commence upon the date you receive a confirmation email from us to accept your order and shall continue for the duration of the TEFL Course or until cancelled pursuant to these Terms.
2. You will be obliged to comply with these Terms for the duration of the TEFL Course you are enrolled in unless the course is cancelled early in accordance with these Terms. Any terms expressed to survive termination shall so survive and shall be enforceable by us for a period of 6 years after termination.
3. The duration of the TEFL Courses shall be as follows:
   

   Name of course	Duration
   Combined Level 5 TEFL Course	6 months
   Online Level 5 TEFL Course	6 months
   Online Level 3 TEFL Course	6 months
   10hr Online Teaching Practice Course	10 hours
   Top-up courses	6 weeks

4. If you need a course extension, this can be arranged at a fee. Please contact [email protected] or call 0800 17 29 14 for more details and information on how to apply for an extension.
5. The fees for extensions are set out below.
   

   Extension type	Extension fee pre-expiry	Extension fee post-expiry
   Level 3 & 5 TEFL Course 30 day extension	R1390	R1822
   Level 3 & 5 TEFL Course 90 day extension	R1965	R2277
   Top-up Course 30 day extension	R420	n/a

4. Price

1. The prices for the TEFL Courses are as follows:
   

   Name of course	Price
   Combined Level 5 TEFL Course	R12488
   Online Level 5 TEFL Course	R9742
   Online Level 3 TEFL Course	R5488
   Observed Teaching Practice Course	R4863
   Top-up courses	R2700

2. The TEFL Academy reserves the right to change our course prices or other services on our website at any time at our sole discretion, and such amended prices or services shall be kept up to date on our website and available here. Our website shall also maintain up to date details of our special offers here.
3. The fees for extensions or cancellations can be found at clauses 3.5, 6.2 and 7.
4. For classroom-based courses. transport to and accommodation at the venue is not included in the price of the combined TEFL course. Food and other related costs are not included in the combined TEFL course price.

5. Payment

1. All payments can be made by credit or debit card through our payment processor WorldPay, Stripe or through PayPal. The TEFL Academy does not process any card payments directly on our server. The payment page on the website will direct you to a separate PayPal, Stripe or Worldpay page depending on the payment option selected by you. We do not store or process personal financial information.
2. If the date for your chosen course is more than two weeks away, you have the option of paying a deposit. You will be invoiced for the remaining balance with a payment link to the email address used to make your booking. The remaining balance must be paid in full no longer than one week before the course date. All balance payments are non-refundable. Access to the online course is provided on receipt of the full balance payment.

6. Changing or Cancelling your course

1. If for whatever reason you wish to change the date of your course, you must notify us of the change at least seven days prior to the course date. Any changes requested will only be accepted for available dates within the next three months from the original course date and must be at the same location. All changes are subject to availability and only one change per booking will be accepted.
2. Please note: Subject to clause 7, under no circumstances whatsoever will changes or cancellations be accepted less than 7 days before the course date. Any student who wishes to change course or cancel within the 7 days of the course date, for whatever reason, will forfeit their course fee.

7. Right of Withdrawal

1. You shall have a period of 14 days from the day of the conclusion of the contract to withdraw from the contract (cancelling your enrolment) for no reason, and without incurring any costs other than those provided for in clause 6.2 where applicable.
2. If you wish to exercise your right of withdrawal, you must inform The TEFL Academy of your decision to withdraw from the contract within this 14 days by making a request in writing via our refund form (found here), or by making a statement in writing setting out your decision to withdraw from the contract.
3. The exercise of the right of withdrawal shall terminate the obligations of the parties to perform the contract. The TEFL Academy will reimburse you in respect of all payments received from you within 14 days of withdrawal using the same means of payment as the you used for the initial transaction.

8. Course Cancellation by The TEFL Academy

1. Where a course cannot take place due to trainer illness or other circumstances beyond our control, the course may be cancelled by us. The TEFL Academy will endeavour to provide an alternative trainer but this is not always possible. We will try and arrange an alternative date, but if any new arrangements are not suitable, a full refund will be offered. In these circumstances we accept no liability for any loss or expenses incurred by you including, without limitation, any travel, accommodation costs or loss of earnings.
2. In the event that a classroom course cannot take place as a result of, or connected with, delay or interruption to travel services, adverse weather conditions, civil disturbance, industrial action, strikes, wars, floods, sickness, pandemics, epidemics or any other commonly accepted event of force majeure, The TEFL Academy will endeavour to offer a classroom course at an alternative date or will seek to transfer your booking to the online course or failing these options will transfer your booking to the reserves list (where you will be placed on a list until you select an alternative suitable classroom date and can continue with the online element of the course). A refund (including the difference in cost between different course options, if and where applicable) will not be permitted in any of the above circumstances, unless the cancellation of the course for these reasons occurs within 14 days from booking.

9. Access to Course and Materials

1. The 6-month enrolment on the online course starts from the date that full payment for the course has been received by The TEFL Academy.
2. All assignments must be submitted no later than 2 weeks before the enrolment end date. Students who wish to apply for an extension to the enrolment end date, may incur additional fees. An extension will run from the previous enrolment end date or if you are paying the post expiry fee, from the date the full extension payment is received by The TEFL Academy.
3. Access to the online course materials will cease upon expiration of enrolment.
4. All online courses require a computing device and stable internet connection. The full requirements can be found here.
5. All course data, including test scores and assignments, will be stored no more than 12 months from the final day of enrolment on the online course. Students will be notified by email of this deadline 30 days before deletion. Students who wish to retain their online course content beyond the 12-month storage date will be required to purchase an extension as per clauses 3 and 4.

10. Assignments and Exams

1. As part of some TEFL Courses you will be required to prepare and submit assignments. If you do not pass an assignment you can resubmit an assignment in accordance with clause 10.2.
2. You can submit each assignment up to three times. (i.e. after the first submission of an assignment, you may re-submit the assignment a two further times up to a total of three submissions for one assignment).
3. If you do not pass an assignment, you will not receive a grade, but you will be given feedback as to why you have not passed and you shall be given the opportunity to re-submit your work up to a total of 3 submissions per assignment in accordance with clause 10.2. You will not be able to resubmit an assignment which you have been awarded a pass grade in.
4. If you have a basis to believe your work has not been fairly assessed, you can request a re-mark via the tutor support ticket platform. Due to the high number of students we cannot look at any assignment in advance of an actual submission.
5. You should submit your final assignment 2 weeks before your end date to allow time for marking and the possible need for re-submission.
6. Please be aware that if you have not completed all required assignments and allowed sufficient time for marking before your end-date, you will need to apply for an extension.
7. You are entitled to sit exams as many times as you need to in order to pass the exam. If you pass the exam you cannot thereafter seek to resit the exam.

11. Failing the Course

1. The TEFL Academy offers a guaranteed pass, or your money back guarantee. You can retake the exams as many times as needed in order to pass.  If you fail to achieve a pass on any assignments after your third attempt we will provide you with a full refund. A full refund will not be provided in accordance with clauses 11.4, 11.5 & 11.8.
2. Native speakers of English will typically be above the minimum standard of English for this course.
3. Non-native speakers should have an English level of C1 (Advanced), as a minimum to commence the course. Students may test their English level here: https://learnenglish.britishcouncil.org/en/content.
4. Students found not to have a C1 level of English will likely fail the course and not complete the qualification. However, it is up to each prospective student to determine for themselves whether or not they wish to commence a course even where they do not have a minimum of C1 level English. For the avoidance of any doubt no refund will be provided for a student failing the course due to language ability.
5. Any student who is removed from the course as a result of confirmed plagiarism (in accordance with clause 11.6) will be removed immediately from the course without refund.
6. Where an assignment is submitted with a Copyleaks Plagiarism or AI (artificial intelligence) score of over 20%, the assignment will be escalated to an Internal Quality Assurance Manager for investigation. An Internal Quality Assurance Manager will review the Copyleaks report and will compare the submitted assignment to the source it is believed to be plagiarised from or review the evidence for the use of AI. The Internal Quality Assurance Manager will make an assessment as to whether plagiarism has occurred. In the event that plagiarism is identified, you will be provided with a detailed Copyleaks report outlining the reasons for their decision along with a letter explaining your removal from the course. Should you wish to dispute this decision, you can do so in accordance with The TEFL Academy’s Appeals policy for students which can be found here.
7. If you do not pass an assignment after submitting it up to three times in accordance with clause 10.2 you will be deemed to have failed the course. Should you wish to dispute this decision, you can do so in accordance with The TEFL Academy’s Appeals policy for students which can be found here. If you fail the course due to not passing your assignments you will be provided with a full refund. As extensions are an optional expenditure, any extension payments will not be refunded.
8. In order for you to legitimately fail the course, a clear attempt to answer the assignment requirements must be made. This requires uploading the required assignment templates for each submission, and an attempt to address feedback and recommendations provided by the tutor for the second and third attempts. If we deem your attempts at the assignments to not be genuine a refund will not be provided.
9. Any student who has been removed from their course due to plagiarism will be banned indefinitely from enrolling in any course with The TEFL Academy.

12. Liability

1. The TEFL Academy accepts no liability, nor shall it have any liability whether in contract, tort, under statute or otherwise, for any loss, damage, costs, liabilities or additional expense arising from, or in connection with, any delay or interruption to travel services, weather conditions, civil disturbance, industrial action, strikes, wars, floods, sickness or other events of force majeure. Such losses or additional expenses are your responsibility. Force majeure (for the purposes of this clause) means any unusual and/or unforeseeable circumstances such as war or the threat of war, riots, terrorist activity, civil strife, pandemics, epidemics, industrial disputes, natural or nuclear disaster, fire, flood or adverse weather conditions.
2. The TEFL Academy accepts no responsibility, nor shall it have any liability whether in contract, tort, under statute or otherwise, for death, bodily injury or illness caused to you or any other person included on the booking, except where it arises from any negligent act or omission of The TEFL Academy.
3. The TEFL Academy accepts no liability, nor shall it have any liability whether in contract, tort, under statute or otherwise, any technical or IT issues arising from or connected with the usage of the online courses such as systems crashing.
4. Our internship/volunteer opportunities and the jobs posted on our jobs board are provided by third parties. Although we will endeavour to assist students, we accept no liability for the actions or conduct of any third-party organisation.
5. The TEFL Academy endeavours to ensure all assignments are marked promptly. However, there can be delays in busier times or due to moderation requests from our accrediting body. The TEFL Academy accepts no responsibility for any loss or other circumstances resulting or arising from such delays.
6. The TEFL Academy accepts no liability, nor shall it have any liability whether in contract, tort, under statute or otherwise, for any loss or additional expense arising for students where they fail the course whether such failure is alleged to be due to trainers allegedly lacking competency, for plagiarism or for any other reason whatsoever.

13. Complaints Handling Policy

1. If you have any questions or complaints about the TEFL Course, please contact us. You can telephone our customer service team at 0800 17 29 14 or write to us at [email protected] or The TEFL Academy, Suite 101b, 21-22 Old Steine, Brighton, BN1 1EL, United Kingdom.
2. If your complaint is not dealt to your satisfaction with you may make a complaint to the course accrediting body. You can find the contact details for the accrediting body in the The TEFL Academy’s Appeals Policy which can be found here.

14. Conduct

1. Our staff have the right not to be subjected to aggressive, abusive or offensive language or behaviour, regardless of the circumstances. Examples of this behaviour include but are not limited to; threats of physical violence; swearing; inappropriate cultural, racial or religious references; rudeness, including derogatory remarks. The TEFL Academy practises a zero-tolerance policy in relation to such behaviour. All students are required at all times to conduct themselves in an appropriate manner including in their dealings with other students, staff and external organisations. Disruptive or antisocial behaviour could result in being asked to leave the course.
2. Any student who fails or is removed from the course by failing to meet the academic standards or through being found guilty of plagiarism will be removed immediately from the course without refund.

15. Data Protection

1. Any use which we make of your personal data which you may provide in using The TEFL Academy site will be in accordance with all applicable data protection laws and The TEFL Academy Privacy Policy which can be found here.
2. Please read The TEFL Academy Privacy Policy carefully as it contains important information on how the TEFL Academy uses your personal information.

16. Governing Law

1. This Agreement is governed by the laws of England & Wales.
2. Any claims made in connection with these Terms shall be subject to English law and all proceedings shall be within the sole domain of the English courts.

17. Acceptance of these Terms

1. By verbally agreeing on the telephone or having clicked ‘Enrol Now’ on the website you accept these Terms including all payment obligations and you are acknowledging that placing an order creates an obligation to pay for the services ordered and confirms that you have read, agreed to and accepted these terms. The person who agrees to the enrolment agreement, does so on behalf of all the individuals included on it, so that all are bound by the enrolment conditions.